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This document contains the conditions governing the use of this website and the purchasing conditions. Please read these Terms and our Privacy Statement before placing an order. By using this website or placing an order through it, you agree to the Terms and our Privacy Statement, if you do not agree, you should not make any order. These conditions could be modified, so you should read them before placing each order. If you have any questions regarding the Terms or the Privacy Policy you can contact us through our contact form. This website belongs to: AVILASA SANCHO SL, CIF: B-85897304 C/MARBELLA, 46 28034. MADRID.
This website has been created by the company AVILASA SANCHO, SL for informative purposes and for personal use of users. Through this legal notice it is intended to regulate access and use of this website as well as the relationship between the website and its users.
Simple access to this website does not imply any commercial relationship between AVILASA SANCHO, SL and the user.
Access to this website is the sole responsibility of the users. Access and navigation in this website implies acceptance and knowledge of legal warnings, conditions and terms of use contained therein.
These Terms are the only conditions applicable to the use of this website and supersede any other. You declare that, when ordering, you have read and accept without reservations the present conditions. By using this website you agree that:
No shipments are made to PO Box, that’s why the exact details for the delivery address is required.
The products sold on this website are available under request, this is, once the order is placed by the customer, we will make the request to the corresponding local distributor or proceed to produce them in the case of the SURGICALCAPS caps.
However, usually we have stock of all of our products but there may be breaks in stock and we should wait to receive the product or produce it.
In orders under request, the delivery time can be increased from 5 to 20 working days.
From July 1 to August 31, this time can be increased in 10-15 working days. Contact us for more information.
If you want to know the estimated date of delivery of your order just contact us.
Once the shipment of your order is made, the average delivery time is 48 hours for shipping to the mainland (Spain) and 3-7 days for shipping to the Canary Islands, Ceuta, Melilla and the Balearic Islands.
For international shipments the estimated delivery time is 5-30 days, but this period may be extended for reasons beyond our control.
Shipments to the Peninsula (Spain) will be made whenever possible by private courier company that will attempt delivery in 2 occasions. If they cant deliver your order in these two occasions, they will leave you a reminder note with the phone number to which you must call to arrange the delivery or to pick up your order at the appropriate delegation.
3.1. Transmission risk
When the company sends to the consumer or user the goods purchased, the risk of loss or deterioration of these are transmitted to the consumer and user when he or a third party indicated by the customer, other than the carrier, has acquired possession of the products.
There is no agreement until we have not accepted your order. If you request is not accepted, the amount therefore will be refunded.
Once an order is placed, you will receive an e-mail to confirm that we have received your request.
Note that this does not mean that your order has been accepted.
In case your order has one or more products that we do not have in stock we will notify you if you want to choose another product, or a refund of the amount of those items.
All orders are subject to stock at that time. In the case of not having the product we will offer substitutes of the same or different price.
We reserve the right to withdraw any product from anywhere at any time.
We do not accept any responsibility for the fact of removing or modifying any product or website content, or not to process an order once we have sent the confirmation.
The price of the products will be stipulated at all times on our website, except in case of manifest error. Although we try to ensure that all prices listed on the website are accurate, errors may occur. If we discover an error in the price of the products you’ve ordered, we will inform you as soon as possible and give you the option to re-confirm your order at the correct price or to cancel it. If we fail to contact you, the order will be cancelled and the amounts that had been paid shall be fully refunded.
Prices in our website show both the price without taxes (VAT) and the price of the product with VAT. The product prices does not include shipping costs that will be calculated depending on the shipping address before you confirm the purchase.
Prices may change at any time.
By making a card payment you confirm that it is of your property and are subject to validation checks and authorization by the entities.
In accordance with current legislation in Spain, all purchases made through the Web site shall be subject to value added tax (VAT), except for those with destination Andorra, Canary Islands, Ceuta and Melilla.
We offer different payment options to make your purchase on our website. Depending on where you reside some of the options may not be available.
7.1. Cash on delivery
7.2. Credit card
7.3. Paypal
7.4. Bank wire transfer
8.1. EXCHANGES
On our website you can request the exchange of any of the products of your order within 14 calendar days of receipt.
To request an exchange you must contact us to discuss what change do you want to make.
If the new product is more expensive than the product you purchased initially you must make up the difference. If the product is less expensive, we will refund the difference.
Once clarified the change, you must first send the product you want to change by Post or other shipping company with a tracking number so it doesn’t get lost, and secondly take care of the new shipping charges.
It is important to note that the product you send us must be in a perfect condition, unused and perfectly clean, especially the soles of the clogs. Also, you must send all the packaging and labels originally sent with the product and make sure the shipping packaging will protect enough not to suffer any damages. Otherwise, we won’t be able to change the product.
8.2. RETURNS
If you are not satisfied with your purchase, you can return your order within 14 calendar days since you received it.
We guarantee that you will not have to give any explanation or follow any complicated process and we will refund the amount of the refund as soon as we receive the product with a commitment of 5 days maximum.
So just contact us. It¡s easy and fast.
You have therefore the right of withdrawal, which is explained in detail later in these Terms & Conditions.
Whether you consider that at the time of delivery the product has any defect or manufacturing defect, you must contact us immediately via our contact form indicating the damage suffered. (Please be advised that all product shipped is carefully reviewed to avoid these situations). You must return the product to the address we will indicate you within 14 days after receipt. We will carefully examine the returned product and will notify you if any refund or replacement shall be made. You will receive a new product at no extra charge in case the product had a manufacturing defect.
8.3. CALZURO CLOGS BUDDY: NO EXCHANGES AND RETURNS WILL BE ACCEPTED
Calzuro BUDDY clogs are sold exclusively on request and do not support changes or refunds. Please check our size guide before your purchase.
8.4. Exchanges and Returns from the Canary Islands, Ceuta, Melilla and non-EU countries or areas
The customer will be responsible for any customs expenses generated, both for the original shipment to the address initially provided, the second shipment – the return of the merchandise – and the customs costs generated in the third shipment.
Our liability in connection with any product purchased on this website is strictly limited to the purchase price of the item.
Our surgical caps are made of fabric, mostly cotton 100% although there may be other tissues that are clearly indicated on each product. Upon purchase of any of our surgical caps and by using them in any situation or workplace, we are not responsible for any use that give them or the possible consequences of their use. Before using them, you need to make sure that this type of fabric surgical caps are allowed in your workplace.
Our surgical caps SURGICALCAPS, are made from fabric using modern manufacturing techniques. See washing recommandations of our surgical caps that you can find both the tab of product in our website and in the inside of the surgical caps in the composition label to prolong the state of the same.
11.1 Written
By using this website, you agree that communications are via e-mail. The notifications will be considered as delivered after 24 hours an e-mail has been sent or three days after the date of posting a letter. If you think you have not received them contact us via the contact form.
11.2 By phone / SMS
In telephone communication and SMS messages we will limit the use between 9.00 am and 9.00 pm on weekdays, never on weekends or holidays. Mainly use of the SMS messages is to facilitate the delivery of orders.
If any of these conditions or any provision were deemed invalid, illegal or unenforceable in some measure by the competent authority, be severed from the remaining terms and provisions shall remain valid insofar as permitted by law.
We reserve the right to change these conditions at any time. You will be subject to the policies and Conditions in force at the time of placing each order, unless by law or governmental bodies we must make changes in those policies, Terms or Privacy Statement, in which case, any changes will affect also orders had previously done.
Sales of products through our website will be governed by Spanish law. Any dispute arising will be subject to the non-exclusive jurisdiction of the courts of Madrid. As a consumer, nothing in this clause shall affect the rights recognized as such by current legislation.
When making purchasing one of our products we will add you to our mailing list of the company AVILASA SANCHO SL to inform you of the latest news. You can request cancellation at any time by sending an email to: i n f o @ s u r g i c a l – c a p s . c o m (no spaces) with the subject: Unsubscribe or clicking at the link placed at the bottom of any of our newsletters.
If you live outside of Europe or in the Canary Islands, Ceuta, Melilla, you wont have to pay local European taxes as the citizens inside Europe, this is the VAT, but probably you will be forced to pay customs fees and your own local taxes.
You will make this payment directly to your messenger or the relevant customs office.
Because not all of the orders generate customs expenses it is not possible for us to exactly specify the exact amount to be paid on the arrival or the applicable local taxes in your country.
Our system shows prices with and without VAT.
Once you have given us your place of residence, the system will automatically calculate the total to be paid and if you are not required to pay the VAT.
In general:
The recipient will be responsible for all costs and import taxes generated at the office of destination, whether the goods are delivered or not.
In the event that the recipient does not take charge of customs and the order has to be returned, the recipient will be responsible for the expenses also generated in the return shipping. In this case, the difference between the purchased items and the cost of return is calculated. If this amount is positive, it will be refunded the difference. If negative, you will have to bear the cost incurred.
Consumers are entitled to receive the paper bill or invoice.
To request an invoice should contact using the the form of the contact page indicating the fiscal data.
Consumers have the right to present relevant claims by contacting in the form of the contact page.
Warranty products sold by AVILASA SANCHO SL is provided and establishes under the rules contained in the Law 23/2003 of July 10, guarantees in the Sale of Consumer Goods legal framework that aims to facilitate the consumer demand options for sanitation when the purchased goods not in accordance with the contract, giving the option to require repair or replacement of the goods, unless this is impossible or disproportionate. When the repair or replacement is not possible or are unsuccessful, the consumer may claim a price reduction or termination of the contract.
Within two years recognized from the time of delivery to the buyer to give effect to these rights and within three years, also counted from the time of purchase, so you can exercise, if any, the timely action.
Based on this law, the seller is obliged to deliver to the consumer which is in accordance with the purchase agreement on the terms that the law itself provides (art. 1), whereas these goods as “personal property for consumption private “(art. 1).
It will apply, therefore Article 4 of the law on the liability of the seller and the buyer’s rights: “The seller liable to the consumer for any lack of conformity which exists at the time of delivery of the goods. In terms of this law recognizes the consumer the right to either repair, its replacement, the price reduction and termination of the contract. “
This seller’s liability for lack of conformity of the goods will be extended to those that become apparent within two years from the delivery of the goods (art. 9.1.), And inform the consumer to the seller of the lack of conformity within two months since I became aware of it (art. 9.4.).
To regulate aspects of the commercial guarantee not covered by this Law 23/2003 shall apply in Law 7/1996 of 15 January, of the Retail Trade regime.
Our company is fully committed to both the security and privacy of personal data of our customers and compliance with legal regulations.
All operations that can be performed on our site are carried out under strict security measures, also including payment transactions by credit card.
Your personal data is protected under our Data Protection Policy that ensures proper use of them and responsible for them custody.
Our company is a legally constituted company with extensive experience in the sector and that complies with current legislation and as you can see in our Legal Notice.
22.1. Right of withdrawal
You are entitled to withdraw from this contract without giving any reason within 14 calendar days from the date on which you or a third party indicated by you (other than the carrier), it acquired the material possession of the goods, or – you signed the contract does not involve the sale of goods – from the contract. To meet the withdrawal period is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.
To exercise the right of withdrawal, you must notify its decision to withdraw from the contract by unequivocal statement to AVILASA SANCHO SL, either by letter to Calle Marbella, 46. 28034. Madrid. Spain. (To the attention of the Department of Customer Service), or send an email to: i n f o @ s u r g i c a l – c a p s . c o m (no spaces).
You may use the model withdrawal form set out below, although its use is not mandatory.
22.2. Consequences of withdrawal
In case of withdrawal on its part, we will refund all payments received from you, including delivery charges (with the exception of the additional costs resulting from the choice on their part of a delivery other than the least expensive mode of delivery ordinary that we offer) without undue delay and in any case not later than 14 calendar days from the date on which we are informed of its decision to withdraw from this contract. We shall proceed to make such reimbursement using the same means of payment employed by you for the initial transaction, unless you have expressly provided otherwise; in any case, will not incur any costs as a result of repayment.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of repayment thereof, depending on what condition is met first.
If the customer or user has received the goods, should you return the goods to AVILASA SANCHO SL by registered mail with tracking number Calle Marbella, 46. 28034. Madrid. Spain. (To the attention of the Department of Customer) without undue delay and in any case no later than within 14 calendar days from the date on which we communicate its decision to withdraw from the contract. The deadline is met is if you send back the goods before the period has ended.
You can download the model withdrawal form here .
23.1. Data Protection
AVILASA SANCHO, SL has taken measures and security levels of protection of personal data required by Law 15/1999, of December 13, Protection of Personal Data and its implementing regulations. Personal data collected through this website are automatically processed and incorporated into a file which owns the company that owns the site, which is also responsible of this file.
Filling out the form included in the site or sending emails or other communications owner of the website implies the express consent of the applicant to the inclusion of their personal data in the aforementioned automated file. The Applicant may exercise your rights access, rectification, cancellation and opposition in accordance with the provisions of Law 15/1999, of December 13, Protection of Personal data, to the following address: AVILASA SANCHO, SL C/MARBELLA, 46, 28034 MADRID, or by sending an email to: i n f o @ s u r g i c a l – c a p s . c o m (no spaces).
23.2. Data collection.
The collection of personal data is done solely through the form published in the relevant section and emails that customers can send to AVILASA SANCHO, SL when requesting our services.
23.3. Professional secrecy.
All private communications between AVILASA SANCHO, SL and customers / users will be considered confidential.
We recommend that the Applicant does not provide to any third party identification, password or reference numbers, if necessary, provided by AVILASA SANCHO, SL.
23.4. Transfer to third parties.
AVILASA SANCHO, SL does not sell, transfer, rent or transmit in any way information or personal data of their customers / users to third parties.
23.5. Changes in Security Policy and Data Protection.
AVILASA SANCHO, SL reserves the right to change its security policy and data protection discretion, at any time and without notice, provided under Spanish legislation regarding data protection.
Following the guidelines of the Spanish Data Protection Agency we detail the use of cookies in this website in order to inform you with the maximum possible accuracy.
This site uses the following cookies:
Session cookies to ensure that users who write comments on the blog are human and not automated applications. Thus combat spam.
This site uses the following third – party cookies:
You have more information in our Cookies Policy.
The source code, graphic design, images, photographs, sounds, animations, software, texts, as well as the information and contents included in are protected by the Spanish laws on intellectual property and Industrial for AVILASA SANCHO, SL and copying, reproducing and/or publicating all or part of the website or any of its contents, or its processing, distribution, dissemination, or changing it is not allowed or processing or other legally recognized rights of the owner, without prior written permission thereof, AVILASA SANCHO, SL.
Excepted from the foregoing rights arising from industrial property and intellectual property owned by third persons, natural or legal. The user only and exclusively use the material which appears on this website for your personal use and private, except in cases clearly specified otherwise generally forbidden to use for commercial purposes or in illegal activities. All rights under copyright are expressly reserved by AVILASA SANCHO, SL.
AVILASA SANCHO, SL will ensure both compliance with the above conditions and the proper use of the contents presented in its website, exercising all civil and criminal actions that apply in the case of infringement or violation of these rights by the user.
AVILASA SANCHO, SL reserves the right to modify any information that could appear on the website as well as its settings and presentation, without any forewarning or to inform users such obligations, meaning enough with the publication on the website of AVILASA SANCHO, SL.
AVILASA SANCHO, SL is committed through this means not to make misleading. For this purpose, therefore, they will not be considered false advertising formal or numeric errors that can be found throughout the content of the various sections of the web of AVILASA SANCHO, SL, produced as a result of maintenance and / or updating incomplete or faulty information contained in these sections. AVILASA SANCHO, SL, following the provisions of this section, undertakes to correct as soon as it becomes aware of such errors.
AVILASA SANCHO, SL undertakes NOT TO SEND COMMERCIAL COMMUNICATIONS WITHOUT IDENTIFYING IT AS SUCH, inaccordance with the provisions of Law 34/2002 on Information Society and Electronic Commerce. For this purpose it will be considered as advertising information sent TO THE CLIENTS send AVILASA SANCHO, SL provided its object is to maintain the existing contractual relationship between client and AVILASA SANCHO, SL , and the performance of tasks information, training and other activities of the service that the customer has contracted with the company.
When the user surfs the website of AVILASA SANCHO, SL hosted the server where it is automatically recognizes the IP address of your computer, the date and time at which the visit, which leaves the visit begins, so as information on the different sections. It is necessary that the server knows this information to communicate and send the request and that through the browser can be viewed on the screen.
You acknowledge and agree that any personal data, material or content, including but not limited to design, text, photos, etc. or other material contained or distributed on or through the Site surgical-caps.com, or their representatives ( “Content” ) they are protected by trademarks, service marks, patents, copyright or other proprietary rights and laws. You may not use, reproduce or distribute any Site Content without the permission of the owner of such Content from the Site, except for uses permitted by law.
You acknowledge and agree that the Site and any software used in connection with the Site ( “Software”) contain proprietary and confidential information that is protected by copyright and other laws. All Software and the Site will be owned by surgical-caps.com and you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Site or the Software, in whole or in part.
Surgical-caps respects the intellectual property rights of others. We ask our members to do the same. Surgical-caps may terminate the accounts of users who believe may be infringing copyright or other intellectual property rights of others.
Surgical-caps policy is to respond promptly to infringement claims. Surgical-caps process and investigate notices of alleged infringements of copyright and take appropriate under the Law of Copyright and other applicable laws measures.
Surgical-caps may terminate the access of users and account holders who believe they are infringing its sole discretion.
If you believe in good faith that the material copyrighted has been published on the Site in violation of applicable rights or licenses, and you want this material be removed, you must provide the site with a written communication that details the information in this section. You may want to contact an attorney for legal assistance on this matter before submitting a notification.
To file a notice of copyright infringement with us, you will have to send a written communication that includes the following: a) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest ; b) description of the work copyrighted (s) claimed to have been infringed; c) An identification of the material that is claimed to have been infringed, including a link to or description of where the infringing content allegedly found on our website for Surgical-caps is able of finding and verifying its existence; d) information, including identification of the copyright owner, your name, address, phone number and email address of contact. e) a statement that you have a good faith belief that use disputed is not authorized by the copyright owner, its agent or the law; and f) A statement by you , made under penalty of perjury, that the above information in your notice is accurate and that you are authorized to act on behalf of the owner of the copyright involved.
Send a written notice of violation and materials above the following address our “designated agent” Copyright Agent AVILASA SANCHO SL CALLE MARBELLA, 46 28034 – MADRID. SPAIN. Email: i n f o @ s u r g i c a l – c a p s . com
Upon receipt of notices complying or substantially complying with Law on Copyright and this section, Surgical-caps use its reasonable efforts to remove or disable access to any material claimed to be infringing or claimed to be the subject of infringing activity and to remove or disable access to any reference or link to material or activity that is claimed to be infringing.
Orders for custom products like surgical caps or stethoscopes among others, do not allow refunds or exchanges because of the personalized nature of them.
Likewise, once placed an order for custom products or request total or partial cancellations or will not be accepted.
29.1. AVILASA SANCHO, SL does not guarantee the operation or its contents and services, whether they belong to the website itself or third parties, or that are useful for performing some particular purpose or activity, or that are free of computer viruses, so it is not responsible for any damages that may result from its use.
29.2. AVILASA SANCHO, SL disclaims any liability for the information posted on its website, provided that such information has been manipulated or introduced by a stranger to the same third party.
29.3. Any link does not in itself imply the existence of a relationship with AVILASA SANCHO, SL or that it knows all content or services displayed in the place where they stand.
29.4. from the website AVILASA SANCHO, SL may be redirected, or link to content from other websites. Since AVILASA SANCHO, SLcan not always control the contents posted by third parties on their websites, it assumes no responsibility for such content. In any case, the lender said that immediately proceed to remove any content that could violate national or international law, morality or public order, proceeding to the immediate withdrawal of the redirect and / or link to the website, putting inform the competent authorities the content in question.
29.5. AVILASA SANCHO, SL is not responsible for the content and information stored, including but not limited to , forums, chat, blogs generators, comments, social networks or any other means that third parties independently publish content on the website of AVILASA SANCHO, SL . However and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, AVILASA SANCHO, SL is available to all users, authorities and security forces, and working actively in the withdrawal or possibly blocking all content that might affect or violate national, or international law, rights or morality and public order. If the user considers that exists on the website any content that could be susceptible to this classification, please immediately notify the administrator of the website.
29.6. AVILASA SANCHO, SL is not responsible for the breach of any applicable rule that may incur the user in their access to this website and / or use of the information contained therein.
29.7. AVILASA SANCHO, SL will not be responsible of the damages caused or likely to occur, whatever their nature, derived from the use of the information contained in this website and the programs it included.
29.8. AVILASA SANCHO, SL is not responsible for any use illegitimate that third parties may make of the brand names, product names, trademarks, not owned by that entity, appearing on this website.
Users are solely responsible for the use they make of services, content and links (links) contained in this website.
Madrid, April 2016.
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